Terrible experience from the

Terrible experience from the offset with three viewings at the same time and no back garden keys! I would warn all perspective customers to not put down an admin fee until a contract is in place. NEVER PAY THE ADMIN FEE UNTIL THE DAY BEFORE YOU MOVE IN. Parkers are not willing to refund unless you threaten legal action.I stood my ground and instead of losing £900 I got back £700. Really rude chap by the name of Mark, I actually got great pleasure in our email war. Bottom line is if they try to take a FULL NON REFUNDABLE deposit off you; they said pay admin and holding fee together. They shouldn't be doing this. I then changed my mind on the property after second viewing as garden and lean too were dire (they didn't have the full set of keys on first time) to be told I would lose all my monies paid £900 and the landlord doesn't have to clean as the deal has been 'tied up'. This gives you an idea of the type of sales outfit they are running - 'tied up' what legal term is that!! So I sought legal advice and I was right, Mark was wrong. Parkers have no right to keep £900 of my money, only a proportion towards costs incurred. You can ask for your data file and see the work they have done to date on your application. Can you imagine if I didn't fight this! I would be £900 lighter. If the deposit/holding fee is kept and you do not take the property they cannot keep 100% of the whole amount unless they have accrued costs. Basically if the sum you have paid is more than Parkers/landlord losses they shouldn't be double profiting. When talking to other letting agents they were SHOCKED at the TERRIBLE service I had received. I paid my monies in good will and told I wouldn't my £900 holding fee and admin fee back. Mark needs to understand contracts and commercials; in fact the tenancy application form needs rewriting! Its completely non water tight and was laughed at by my contracts team. Hence why I wasn't standing down. I would highly recommend not to use Parkers or snooty Mark who is far from courteous! Moreover, the email war was so funny when Mark had to ask his boss for permission and made an offer of 50% of what I had paid, had the cheek to try and call my bluff. Saying if I wasn't willing to accept their offer then he would pass me on complaints procedure!! Been laughing all day in the office as I have already contacted the TPO to log a formal complaint!! Oh well all is well that ends well and I'm spreading the word fast. DO NOT USE PARKERS. Love social mailbox which hits 2,500 people. I hope my message gets out there. Oh and Thanks Parkers for the experience, you should learn a lesson from this as I have!