The worst experience I've had with an estate agent in Reading, which is saying something. There were so many problems that I ended up moving out within a month. A lot of the problems were to do with their dreadful customer service: - During an issue where I had no heating (in November), they provided two small heaters (for a two-bedroom house), but not for four days and not until the day it was fixed anyway. When the agent handed them to me, she said "Are you happy now?" - No solution was offered to the issue of having no hot water at this time, except when my property manager recommended that I fill the bath using the kettle. - I was told that no one at Parkers has the authority to engage an emergency plumber, which strikes me as an extremely dangerous policy. - My property manager refused to answer my calls after I dared to suggest that Parkers weren't being very useful. - They disagreed with me on an extremely important issue affecting the property, despite the fact that I had provided evidence and they had provided no counter-evidence. - They couldn't be bothered to read (or write) e-mails properly, and so I was often asked questions I'd already given the answers to. In addition to that, when I looked around the property it was in need of a professional clean, which I was told it would have. And indeed it did have this - but it occurred before other remedial work took place, so the property was not clean again by the time I moved in. Please don't put yourself through the aggravation. Find another property that is not marketed or managed by Parkers. EDIT: Regarding the response from the owner, please note that they have quoted the initial response from The Property Ombudsman, and not the response upon appeal, which upheld the complaints about customer service.