This agent really helped me to find my first rental after over a month of looking. I was in contact mainly with Kyra Smith, who was very nice and very helpful. Her communication and she was very helpful with any enquiries I had. When I moved in, I got a box of goodies as a Welcome Pack, which was very sweet. Any issues I have at the flat, they're very quick to answer and sort the issue. They're a great agent and very easy to work with. I had to deduct two stars simply because of how bad the handyman they decided to work with is. You're much better off hiring your own handyman as MSBuilders half asks jobs and never fully fixes it just seals it for a couple of months. I've had ongoing issues with the shower since I moved in, and every single time, the handyman temporarily seals it for 2 months just for it to happen again. I couldn't live in my house that I paid rent for, FOR 2 WEEKS due to the incompetence of this handyman. And when he did eventually come after 2 weeks he didn't fit any of the issues and instead spent the entire time moaning about the state of my house and how I apparently 'don't clean it'. This incident occurred on Monday, 23rd September 2024, at around 11 am. This seems like a marketing con to keep my deposit, so I've kept evidence just in case. This handyman is just losing the agent more and more money. It really sucks because the agency itself is so good.

Limited range

I could write a book about the amount of things that were bodged in the house I was renting through them. At least the agent was helpful.

Had huge problems with their referencing company being useless and the house being given to us in a deplorable state, but the guys in the reading office did try to help to be fair. Overall, I think the issues are most on the agency they use, their bad landlords, poorly maintained houses with non working keys and rubbish contracts. We went with them from lack of choice being time pressured after the house we wanted got pulled off the market just hours before we were due to be given a contact. If we were not pressed for time, we would have chosen a different house. Shout out to stephen and Anita from the reading office who did their best to help. Would not have given the experience even 1 star without them

Nice people but pretty useless, every year when renewing our contract we had to make the same amendments which would be promised to be incorporated into next year's contracts, but never were. Inventory check was I think for a different flat (bathrooms were listed as white emulsion but were infact fully tiled from ceiling to floor!) which was fine - it was a different company that comes in to do inventories, but when we wanted it changed 'we don't re-sign on inventories'. They didn't manage to find anyone to take our place when we left in 2 months (which would have saved us 2 months rent!) yet another agency managed to fill the flat in 24hrs. You have to be on it like a hawk, but we've yet to find a decent letting agency - maybe as a business there's not enough money in it to make it worth the effort, who knows. At least humans work here though.