Reported problem after problem with the property. Loose tiles on the roof, leaking ceiling, damp and mould. We actually had builders calling at the door on multiple occasions to inform us of the dangers of the tiles. When i phoned they told me to report it through the app, which I did multiple times with photos and nothing. Didnt dare let our daughter play in the garden in case tiles fell. The agents let themselves into the property while we were at work without informing us. We informed we needed a secure and long term property for our autistic daughter which was promised. After each 6 month, they wanted to increase rent. As we challenged this due to number of repairs needed, we were handed a Section 21 no fault eviction stating landlord had a change of circumstances and needed property back. We offered an increase on rent to try to secure as a home move just before xmas would be extremely unsettling for our daughter but this was refused, being told landlord needed to move back. Then mere weeks later, the property was put back up for rent at the price we offered. We never missed a rent payment and was always on time. Absolutely disgusting agents and a vile lying cheapskate of a landlord. We spent 1000s improving the property and garden as it was terrible. Stay away. These agents do not look after tenants.