Dear Ms Adi - I'm really sorry that you are unhappy with our service. I am aware of your case and I know that you had a detailed conversation with my colleague Oliver Chambers (Head of Lettings Sales). It is really disappointing when we have to let a prospective tenant down and we can't proceed with the rental but in this case I can see that we've explored all the options and we simply can't go ahead. If you wish to discuss this in more detail please do call me on 0118 9601067 - Tim Harding - Head of Operations.