I am very sorry to hear your comments and have attempted to contact you by telephone today. Our agency follows ARLA's code of practice in all matters. In the building where you have rented we act as a sub-agent responsible only for all property management issues since April and acting on behalf of your Landlord and the main agent at the end of tenancy. Please do contact me at your earliest convenience so that we can try to assist you further - Tim Harding - Head of Operations - 0118 9601067