It is disappointing to read your review Chenxu. We understand that you have been in discussion with Oliver, our Head of Lettings Sales, regarding this matter. Unfortunately, the landlord decided to accept an offer from someone who he knew privately, which is out of our control. We can only apologise for the inconvenience this may have caused you and appreciate how frustrating this has been! There has been an unprecedented demand for certain rental properties, but following our discussion, we are doing everything we can to find you a suitable property. Please feel free to contact Oliver Chambers directly should you need to via Tel: 0118 960 1007 or Email: Oliver.Chambers@Haslams.net - Haslams Estate Agents