Thank you for your feedback, and I'm really sorry to hear about your experience. It’s completely understandable how frustrating and stressful this must have been—especially when you're trying to secure a property and not getting any response after repeated attempts. We aim to provide timely and reliable service, so the lack of follow-up you've described falls far short of the standard we expect. I will escalate this internally to ensure it's looked into properly, as no one should be left feeling ignored or misled. If you're open to it, please share the property details or email myself directly at kate.kenyon-edwards@milesandbarr.co.uk so I can investigate further and try to make things right. Again, sincere apologies for the experience you've had. Thank you for bringing it to our attention.