I am a landlord who was moved to M and B after their takeover of Oakwood Homes, and the drop in service has been astonishing. What was previously a smooth and professional relationship has now become a masterclass in poor communication and disorganisation. I was told, right before Christmas, that my new tenants were moving in on 7 January. I scrambled to get decorators and electricians in at premium holiday rates to meet the deadline. Only then was I informed that the tenants were actually moving in on 23 January, and they state they never agreed to the earlier date. M and B’s version of events directly contradicts theirs. The result was avoidable stress, chaos, and unnecessary cost entirely due to M and B’s inaccuracy. In addition, I have been shut out of the tenant selection process. With Oakwood Homes, meeting prospective tenants was standard practice. M and B provided almost no information until I specifically requested it. I requested a call from a manager to address the issues. No one contacted me. The level of service I have received is significantly below the professionalism I experienced previously. As it stands, M and B have demonstrated rudeness, poor customer care, and a concerning lack of ownership for their mistakes.