We’re sorry to hear about your experience. We always aim to deliver the highest standard of service, and we take feedback like this very seriously. I am trying to locate your details on our system so we can look into this properly, please contact us on LettingsHubThanet@milesandbarr.co.uk where we will be able to assist you further so we can address the matter and review any communication you may have received so we can ensure this is accurate. We would love to have the opportunity to investigate this. Thank you for raising this to our attention and we hope to hear from you in due course.   Kind Regards, Rhian