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Thomas Morris - Ramsey

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Just avoid...as an estate agent, we haven’t dealt with a conveyancing firm this poor in quite some time. Communication has been awful, and ever since we referred our first client, the BDM has disappeared and hasn’t checked in once. It’s a shame, as we have the potential to pass a significant amount of business their way.

Reply from agent

Hi Charlie, we are truly sorry to note the content of your review. These comments are certainly not representative of the usual and expected exemplary levels of service that we provide. Please reach out to complaints@dezrezlegal.co.uk with further information so that we may investigate matters for you.

1.00 /5

Terrible rental company, awful service and bad communication.

Reply from agent

So sorry that you've experienced some service issues Andrew. We strive for excellence in all that we do, so it is disappointing that we have failed to deliver this for you. We understand the Property Management team are currently looking into your concerns, please do contact us at paul.saunders@thomasmorris.co.uk if the situation is not resolved to your satisfaction

1.00 /5

Don't be duped into using this service. I had a policy which i attempted to claim on following a delinquency. They messed me about and then eventually referred me to Stephensons solicitors who basically did absolutely nothing - didnt even …

Reply from agent

We’re really sorry to read this and appreciate you taking the time to share your experience. This certainly isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. … More

1.00 /5

Applicants beware of this company. They are an insurance company disguised as a landlords agency. They will take your full financial details initially and encourage you to pursue an application, knowing you will fail, in order to take …

1.00 /5

I’ve been a customer with Dezrez for 15 years and whilst I’ve only used selected parts of it, preferring to use our existing in house system, it has sufficed for my requirements. The purpose of this review is to warn prospective clients that Rezi don’t offer any options other than a fixed two year contract followed by an automatic further two year contract which is subject to 60 days notice. Neither do they send out any reminder at all that the existing contract is coming up for renewal which was the least I would have expected from any company. As a consequence having received an unexpected offer and sold my business I’m obliged to pay further 15 months subscription for precisely nothing When I was closing down all the accounts, whilst every other company simply thanked me for my custom Rezi reminded me I was locked in until December 2025. End of. I did send them a copy of this review to check its accuracy but they haven’t chosen to reply. Regrettably I couldn’t recommend this company, not because of their product but because of their attitude.

Reply from agent

Thank-you for your feedback. Our Terms and Conditions, including contract lengths, are very clearly communicated upfront to all our customers. Additionally, our Customer Support Team are available via phone or chat to answer any queries including licence end dates. We’re sad to see you go after being a long term Dezrez customer, having already given a gesture of goodwill as a thank-you for your business. We wish you all the best for the future.

1.00 /5

So contact the agent to see two properties was told couldnt do that day. I was gave another date . Agent never come back to me. Agent was rude (male). As agent goes if they can't organise a viewing god help you to get the property sale through. In contrast Sharman estate agent been excellent 👌👍 Also Huntington and Chatteries branches were a lot friendlier

Reply from agent

Thanks for sharing your concerns and we can only apologise for your experience- I will pass your comments back to the branch.

1.00 /5

Really disappointed with this recruitment agency. Dealt with Ricky Fullman, who whilst initially seemed prompt, was unable to answer any questions I had regarding booked interviews (didn’t seem to have any understanding over his own client), took several days to get back to me when progressing through the application process, and stopped replying to any of my messages when it suited him. No feedback was provided from my interviews and acted very unprofessionally. I would not recommend this company.

1.00 /5

They should use good quality videos for inventories not just photos. Multiple issues were not noticed in check-in report, and check out report had too high a bar for fair wear and tear.

1.00 /5
07.12.2022

Trying to sell our house has been a nightmare and when providing feedback they refused to listen.

1.00 /5

My husband and I were very keen to view a bungalow on Ashbeach Drove to purchase. Called 3x on the same day as was promised a call back for a viewing.This was 7th Nov. To this day we had no form of contact from you. We have our property to sell to relocate so we are not time wasters. I hope your vendor knows what a bad service you provide.

Reply from agent

Oh Dear Michaela - I'm so sorry that on this occasion we have not performed to our usual high standard,. I can only apologise on behalf of the Ramsey team.

Contact details
Sales Phone:

01487 814666

Opening hours

Unknown

Address

9 Great Whyte, Ramsey, Cambridgeshire, PE26 1HE, East of England, UK, PE26

No about information available

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