We’re sorry to see your 1-star rating and disappointed to hear you may not have had a positive experience. As no feedback was left, we’d really appreciate the opportunity to understand what went wrong and see if there’s anything we can do to help. Please feel free to contact our team directly so we can look into this further.

We’re sorry to see your 1-star rating and disappointed to hear you may not have had a positive experience. As no feedback was left, we’d really appreciate the opportunity to understand what went wrong and see if there’s anything we can do to help. Please feel free to contact our team directly so we can look into this further.

Thank you for your feedback. We’re sorry to hear you found the process stressful. While it may feel like a lot, the information requested is necessary to complete referencing checks in line with industry standards and to protect all parties involved. All data is handled securely and in accordance with data protection regulations. If you’d like us to review anything specific, please feel free to get in touch.

We’re sorry to hear you feel this way and appreciate you taking the time to leave feedback. Referencing decisions are based on the information provided during the application process and the criteria set by the letting agent/landlord. Our role is to assess the information received and provide a recommendation, with the final decision resting with the agent. We understand how disappointing this situation must have been and regret any frustration caused. If you would like us to review your concerns further, please contact us directly with your application details and we’d be happy to look into this for you.

Hi Charlie, we are truly sorry to note the content of your review. These comments are certainly not representative of the usual and expected exemplary levels of service that we provide. Please reach out to complaints@dezrezlegal.co.uk with further information so that we may investigate matters for you.

So sorry that you've experienced some service issues Andrew. We strive for excellence in all that we do, so it is disappointing that we have failed to deliver this for you. We understand the Property Management team are currently looking into your concerns, please do contact us at paul.saunders@thomasmorris.co.uk if the situation is not resolved to your satisfaction

We’re really sorry to read this and appreciate you taking the time to share your experience. This certainly isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. … More

Thank-you for your feedback. Our Terms and Conditions, including contract lengths, are very clearly communicated upfront to all our customers. Additionally, our Customer Support Team are available via phone or chat to answer any queries including licence end dates. We’re sad to see you go after being a long term Dezrez customer, having already given a gesture of goodwill as a thank-you for your business. We wish you all the best for the future.