We’re sorry to hear you feel this way and appreciate you taking the time to leave feedback. Referencing decisions are based on the information provided during the application process and the criteria set by the letting agent/landlord. Our role is to assess the information received and provide a recommendation, with the final decision resting with the agent. We understand how disappointing this situation must have been and regret any frustration caused. If you would like us to review your concerns further, please contact us directly with your application details and we’d be happy to look into this for you.