Lied about sellers using the same solicitors and said it would make it smooth process if we used the same as them, however we found out the seller used a different solicitor midway through the process.Wish the sales team would have just been honest rather than taking advantage of us ,considering we was first time buyers.
In other news Nina was very helpful and updated us often, she’s the only reason why I’ve given them a 3 stars and not lower.
Reply from agent
Hi B
Thank you for sharing your feedback. We’re sorry to hear about your experience and apologize for any confusion caused during the process. We strive to provide clear and honest information to all of our clients, and we will take your comments into account to ensure this doesn’t happen in the future. We're glad to hear that Nina was able to assist you and provide regular updates—she’ll be pleased to know she made a positive impact. If you have any further concerns or feedback, please don’t hesitate to reach out. Your input is important to us.
Ryan & The Sales Team