James helped us renew our mortgage and did an amazing job getting us a good rate. He was professional and friendly all the way through the process, made everything clear and easy, and was always willing to answer questions. He went the extra mile to keep in touch with us as rates fluctuated and make adjustments to get the best possible result. We really appreciate all his time and positivity, he really took the anxiety out of the process given we'd been so worried about the cost rise over the years.