Hello Daria, Thank you for sharing your experience with us! We're delighted to hear that you had a fantastic customer service experience at RMJ Rainham, particularly with Jess. It's wonderful to know that Jess was able to help alleviate your worries. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your kind words and look forward to helping you again.