Dear Louise, Thank you so much for your glowing review! We're thrilled to hear that our letting team, especially Natalie, has left such a positive impression on you. Providing exceptional service and being responsive to our customers' needs is a top priority for us, and it's fantastic to know that Natalie's helpfulness and friendliness have stood out to you. Your kind words are greatly appreciated, and we'll be sure to pass along your feedback to Natalie and the rest of our team. If you ever need anything in the future or have any further questions, please don't hesitate to get in touch.