Hi Laura, We sincerely appreciate your understanding during the challenges you faced. It was our pleasure to assist you in navigating through them. Jessie and the entire team at Rainham are dedicated to ensuring a smooth experience for our clients, and your recognition means a lot to us. Your recommendation is the highest compliment we could receive. Thank you once again for entrusting us with your property search. We're here whenever you need us. Warm regards, Kelly & The Lettings Team