Hello Shannu, Thank you so much for taking the time to share your experience as a first-time buyer. We're absolutely thrilled to hear that our Rainham office, especially Nina Nash, provided you with excellent service throughout your home-buying journey. We understand that the process of buying your first home can be overwhelming, and we're delighted that our team, from Joe assisting with viewings to Nina guiding you through each phase, made the experience smooth and stress-free for you. It's wonderful to hear that Nina's patience and guidance were instrumental in clarifying the process and addressing your doubts. We truly appreciate your recommendation, and we're grateful to have been a part of this exciting milestone in your life. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Many thanks again, and congratulations on your new home! Best regards, Lee and the team