I would warn landlords against using this company for your property. The Lettings team were paid a full service management fee to manage my property and full rent guarantee payment premiums were paid. The tenants have left the property with nearly £1000 rent owing and about £2-3,000 of repairs to get the property back in the state it was when I handed it over. The company did not add in additional clauses that were requested, put tenants into the property without telling me, signed on my behalf without me even seeing a tenancy agreement, haven’t kept invoices for repairs, didn’t send documentation for months and I had to chase for a significant period of time to receive any rent. They overlooked outstanding gas safety certificates for two months without realising (and only after my solicitor asked for records!), only did one inspection a month before the end of the tenancy and noted the condition as good. They couldn’t account for keys at the end of the tenancy and so locks had to be changed, and now they seem incompetent to transfer the deposit scheme and insurance into my name because I have lost all trust that they will do an adequate job of claiming the money owed. Towards the end of the tenancy there was a water leak which they didn’t support with because it was end of tenancy and the contract had ended- despite them also selling the house! In 12 months I have dealt with 7 employees in the letting team whom are all as incompetent as each other. Their opening hours are longer than other agencies in order to provide a high quality service but yet it takes on average more than 48 hours for anyone to respond and never are the responses meaningful. I have asked for updates and confirmation of process and never had any details or support. I’ve emailed directors expressing my disappointment and never had a response. Only now I have lodged a formal complaint did I get a response from the owner. Even then the owner shirked the complaint off, said he didn’t deal with complaints and passed me to someone else whom I’m still to hear from. The tenants left the property 2.5 weeks ago and I still can’t access the deposit scheme and the insurers won’t deal with me. I’m now over £3k out of pocket because of this company. If you want a company that really don’t care about your property, leave you with high costs of disrepair, and outstanding rent, and whom are happy to take your money whilst providing zero service then this is the letting agent for you! This is how my property was handed back to me.

We have bought three houses in the past with other estate agents no problems. We were told as buyers that the sellers were not accepting any higher offers because they liked the family they were selling too and would not let us make a higher offer, we found this strange. So we contacted the owners directly and they said they would consider higher offers. That was the first lie by move revolution Haywards Heath. Then the owners got in contact with us to see if the estate agent had contacted us. We had received no communication from move revolution and all previous communication had been by phone prior. The sellers got the agents to call us and the second lie they told us was that they had accidentally put our email address in incorrectly. But we know this not to be true as when you send an email to a incorrect address you get a notification email to say it has not been delivered. They undervalued our own property by £25,000 as we had two further valuations from local established agents. I wouldn't touch this agency with a barge pole to buy or sell. They give good agency's a bad name.

STAY AWAY FROM MOVE REVOLUTION Honestly, the service I have received does not even deserve half a star. The property me and my fiance rented in Haywards Heath was not nearly worth the money we paid for it. £900 a month for a cupboard of a flat, with dirty walls and broken features. The flat block we were in was horribly noisy with our neighbours being loud and smoking weed, and because me and my fiance are a young couple, we got the blame! After we moved out they tried to charge us more rent than was due after THEY kicked us out early and broke our tenancy agreement! They tried to charge us rent until the new tenants moved in when we had previously emailed saying as soon as we moved out our liability to pay rent would end. Then they tried to take £385.00 out of our deposit for things they were not allowed to charge for!! We never received an inventory when we moved in, no pictures, no check out report, no receipts or anything! Once I pointed out that they were not legally able to charge for these things, they stopped replying to my emails! I am still waiting on my deposit or a reply from them 2 weeks after we moved out of the property! If you decide to use Move Revolution, STAY FAR AWAY FROM Elle Copsey and Katie Rest!! Useless and appalling service!!

It doesn't even merit 1 star. Horrible experience. My advice, go to a company that will listen to you, not be hell bent on taking every penny you have for no reason, and that will actually treat their tenants with respect.

Poor service. For 3 months we have a window that doesn't close meaning water floods in whenever it's windy and it's constantly cold. No updates, constantly having to chase. We currently have cling film tapped over to help protect the landlords apartment from water damage from the rain. Personally, if you're looking to let out your investment property I would go elsewhere.

Don’t recommend this agency as they have miss represented a property that I wanted to purchase.

Poor service from Move Revolution. They didn’t contact unless phoned - emails were not answered. The representative who had all the interesting and unique details about the property left after a couple of weeks without a handover - we were not informed so email and phone calls ignored. There was no strategy to sell and the representatives who showed potential buyers were at times late and not prepared. Very disappointed.