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Move Revolution - Purley, Croydon

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

In 2022 my family member appointed this Estate Angency to assist with buying a help to buy property. One of the agent Abigale her customer service was very bad. During the viewing of the property my family member was interested in a flat with two bathrooms but when viewing the property again when all the process was near to completion and signed on the dotted lines the flat only had one shower room and where the bathroom was with a bath it was turned into a room with a basin and a toilet. The agent was untruthful and not trustworthy. Whenever my family member viewed the property Abigale would say take off your shoes because the floor was real wood, however when my family member moved in the property the workman said the flooring is vinyl. My family member requested curtains and blinds before the move in October but the soft furnishings was installed on 24 December 2022. In the bedroom one curtain is not yet installed.

Reply from agent

We always appreciate the time it takes to write and share a review. We are so sorry your family member is feeling this way, this is the first time we have ever received a review on behalf of another person, however, we wanted to take time to respond. With 900+ five-star testimonials across all our Move Revolution offices we are truly passionate about amazing service and supportive of our team, their training, and expertise. We were delighted to read your family member was asked to remove their shoes before entering the new home, we do this (whatever the new floor covering) to ensure the flooring remains unmarked and undented from heels. Our teams liaise with developers on all aspects of a build, the developer provides the floor plans for their development and chooses the final fixtures and fittings. We understand your family member has always viewed this property in it's finished condition, with the exception of final snagging, and the internal layout had not changed on any viewing, we are sorry that your family member feels there was a change. If any buyer is unhappy at a final viewing (pre-exchange), they have the choice to withdraw from a sale. The developer is also responsible for placement and fitting of any extra items, in this case curtains and blinds. We understand these are made-to-measure, hand-picked items, which will, of course, have a longer lead time, and were ordered post the simultaneous exchange and completion. We can only apologise that your family member is feeling upset with the timing of installation and hope they will be delighted when all customised items are installed. Thank you again for sharing, with kindest regards, Move Revolution.

Contact details
Sales Phone:

020 8819 3272

Lettings Phone:

020 8819 3272

Lettings Email:

lettings@moverevolution.com

Opening hours
Monday-Friday: 08:00 - 20:00 Saturday: 08:00 - 20:00 Sunday: 08:00 - 20:00
Address

Airport House, Purley Way, Purley , Croydon, CR0 0XZ, London, UK, CR0

At Move Revolution, we know that buying or selling a home is about more than just property—it’s about people and moments that matter. Our team lives and breathes our core values: Trust, Service, Expertise, Passion, and Impact. These aren’t just words—they guide how we treat every client, every day. Here’s what you can expect when you work with us: Move Revolution has earned over 1,000 five-star reviews and maintains an exceptional 4.9/5 star rating across multiple platforms, reflecting our unwavering commitment to outstanding client service. *Exceptional Client Satisfaction: We consistently deliver an outstanding experience, supported by thousands of glowing reviews and a 4.9/5 overall rating. *Trust & Expertise: As an employee-owned business, every member of our team is personally invested in providing honest, expert advice tailored to your needs. *Extended Availability: We offer flexible viewing times from 8am to 8pm, seven days a week, to fit your schedule perfectly. *Comprehensive Services: From dedicated sales progression to in-house professional photography and a top-tier marketing team, we manage every detail seamlessly. *Exceptional Marketing: Our in-house marketing experts use stunning photography and innovative strategies to showcase your property at its very best. Leading our Purley office is Abigail Ramsey, who combines experience, enthusiasm, and genuine care to ensure every client feels supported and confident. Abigail says, “Helping people find their perfect home or achieve the best sale is more than a job—it’s a privilege. I’m proud to lead a team that shares this passion and works tirelessly to make every client’s experience exceptional.” Ready to take the next step? Contact us today to book your free, no-obligation valuation. Let Move Revolution guide you through a smooth, successful, and truly personal property journey.

Our team

Abigail Ramsey

Sales Manager & Partner

Paige Coles-Piper

Sales negotiator

Ellis Reynolds

Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate