Extremely disappointing experience dealing with Sawyer & Co on a purchase in Brighton. Our main point of contact was Bob Beaken, and communication throughout was poor - basic management pack queries went unchased for weeks, information was mixed and kept changing, and updates were inconsistent. The low point came when, after a brief and entirely reasonable visit to discuss timings with the seller, I received a call from Bob lecturing me about the visit rather than helping resolve the underlying delays that had caused the frustration in the first place. The seller withdrew from the sale shortly afterwards, at which point I'd have expected a competent, professional agent to be working to keep the sale together rather than adding friction to an already stressed situation. We had cash in hand and were ready to proceed quickly. The lack of proactive, professional handling from this agency made an already difficult process worse. Can't recommend