Enquired online about a property and rang the next day after not hearing anything back, spoke to Ollie who seemed friendly and professional and helped arrange a viewing for the following day, told to keep an eye out for an email confirming the viewing. An hour later and I unfortunately missed a call from Northwood, but was left a voicemail, this was from Ollie and again he was professional but wanted to let me know that unfortunately the viewing could not be arranged as the landlord was not interested in my enquiry and to ring back if I wanted more information. This is were the low rating comes from, I rang back and Ollie did not answer, an unknown female answered as all I got was 'Hello Northwood' I explained I was ringing regarding my enquiry and had just missed a call from Ollie, she seemed to want to get me off the phone as soon as possible as the only feedback she gave was 'yeah, the landlord doesn't think the property is best suited for you' I already knew this as it was mentioned in the voicemail, before I could respond, all I got was 'thank you, bye', realizing she clearly wasn't interested in giving any proper feedback as to why me and my partner were not suitable for the property, I ended the call and wouldn't use Northwood in the future purely down to this unknown woman. What started out as a pleasant experience ruined by the rudeness of 1 individual.