Anthony and Antoinette, sadly as like other reviews you are missing a put a lot of the information and you are only leaving this review after a very lengthy tenancy of which you continued with no complaint like this at any time and perhaps coincidently, now your deposit has been returned. The reason carpets were not replaced was because there was nothing wrong with them. They were in a good clean condition when you moved in however you refused to clean them no matter how many times you were asked. It is the responsibility of tenants to keep the carpets in a clean condition. If they become dirty from use it is therefore not at the expense of the landlord that they are professionally cleaned . Any concerns about bacterial infection is based on this level of routine cleanliness and the representative from the oncology team who approached us, soon dismissed any possible worries about the property concerns when they were advised of this . Allowing any young children, particularly with such health issues, to run around a public house / restaurant without socks/ shoes would not be advisable. Unfortunately there are financial thresholds that all tenants for all houses must meet. Every maintenance issue that needed dealing with in your 7/8 year tenancy was always addressed and completed. No one has ever been patronising in any way to you, we have always conducted all conversations and meetings in a purely professional manner- despite not always receiving the same in return. Therefore unsure where your comments regarding this have stemmed from. I’m glad Sue was able to finish your cleaning as a final help to your family and save you the money of paying a cleaner to do it.