Absolute joke. I arranged a valuation and organised my day around it. They turned up on time only to hand me a valuation report (report valued it much lower than ‘real’ estate agents); they didn’t even come inside the house. Time wasters! Update: the agent has just called and sold a pack of lies - first telling me she did not want to come in because she seen my son playing and didn’t want to disturb him (he is 5!) and then changed her story to ‘that’s how we value properties - we don’t want to seem pushy’. I just wish they told me this before I arrange it.