Dear Angel, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and I have been unable to locate you as one of our tenants or applicants based on your name. I would be grateful if you could contact me directly on; bhavikp@nicholashumphreys.com so I can look in to your feedback. Kind Regards Bhav at Nicholas Humphreys Southampton