Worst agents I have ever dealt with, promise you the moon so you sign with them but then it’s all downhill from there. If you ever have any maintenance issues and are with them; Goodluck on trying to get hold of anyone and I suggest you don’t expect them to turn up and fix anything or if your lucky and they do show up they are guaranteed to cause more issues and damage which brings us back to the same cycle. Always there to let you down * in regards to the response As shown again there is no responsibility taken by the agents, their poor communication means they are even unaware the new machine is still "broke" with their maintenance person informing us nothing was broke and it was down to the pressure being to high which needed to be resolved, hence why as he fitted the new machine the same issue occurred. In terms of coins and paperclips I have attached a picture of what supposedly broke the drum (even though this was never the issue) in which was clearly not cleaned prior to tenancy along with the rest of the house. In terms of dates the machine broke on may 1st with back and forth attempting to fix it up until the 13th where the maintenance man said he was informing the agent it needed a new part or whole machine. May 16th- agents in contact informing they were reaching out to the landlord to approve a new machine. June 9th- informed machine has been ordered and will be fitted Friday the 10th. Surprisingly they turned up however same issue occurred.