Me and my partner viewed a property to let on the 15th Oct, we expressed our interest and asked for the application to proceed. We were sent the paperwork for the application the following day which we then spent the next 2 days (which was a weekend) filling in and sorting the guarantor. On the 18th which was a Sunday we by chance had another look at the house online only to see it was labelled as Let Agreed. My partner phoned on the Monday morning to find out what this was about as we were dropping off all the paperwork for the application later that day. The person he spoke to didn't have a clue as he worked in sales only so my partner phoned back a few hours later to speak to someone else who then said they had already let the house. We had no communication given to us that this had happened and find this very poor service from the agents. We don't mind losing out to others but all we ask for is honesty and communication. Regardless of any properties Northwood may advertise we will not return to them because of this. 1 star given but if I could give 0 I would.NegativeResponsiveness, Professionalism