We have rented a property from Northwood for 7 years and thank god its finally over! Upon moving in the property was filthy, certainly not professionally cleaned as we were expected to leave upon vacating! We were left with a mouldy fridge which took several phone calls to get someone to sort. The house needed painting from top to bottom and the garden was a jungle. Over the last 7 years I would say on average it has taken 6 months to get any problems resolved. Upon vacating the property was the biggest mess i've ever experienced in my 10 years of renting. Gillian was deliberately deceitful from the moment we had to deal with her on the day the keys were handed back. Made out she was doing us a favour when in fact she wanted to charge us £400 extra for rent which they had no grounds to do so, hence why we now have our deposit back (note the lack of apology for their wrong doings!) Not pleasant to speak to ever and certainly has left warning others to avoid Northwood at all costs! Both landlords and renters. Sam however was always a pleasure to deal with.