Manager tried to deduct waitress’s wages to cover their mistakes We came here for a birthday meal and had booked a table for 8. When we arrived, the restaurant was full, so we were left standing in the doorway for around 10 minutes and then told to wait elsewhere. Our table wasn’t ready until 8:30. We ordered food, but at 9:30 — with nothing having arrived — the manager came over to ask if we wanted the bill. That’s when they realised our order had never been sent through. We were understanding, as all of us either work or have worked in hospitality. Our order was retaken and we were told something would be done on the bill to make up for the wait. Food finally came out after 10pm. Some dishes were incorrect and one was forgotten altogether. We didn’t leave until around 11pm. When the bill arrived, the manager told us that instead of a discount, they would be taking the waitress’s wages off the bill and that she would not be paid for her shift. We immediately refused and said we would rather pay in full, but after paying the full bill the manager said she would take her wages anyways as a punishment. To make this even WORSE the manager had then called the waitress and tried to make her apologise to us over the phone, saying she “needed to learn” and had ruined our meal. The phone was handed to me, which was completely inappropriate. I hung up, and left. The food was actually decent when it finally arrived, but the customer service and management behaviour were shocking. No restaurant should treat staff this way, and no customer should be put in that position. We would never support a venue and management that behaves like this. Avoid.