Hi Guillaume, Thank you for your recent Google review, we're disappointed to see it's negative one which has been left. We understand you rented a student apartment with us back in 2019, we cannot see any feedback about the time at the property and have tried to contact you via email which we've had no response to. We always aim to deliver a great experience and are disappointed if we do not meet expectations. We would love to know why, so that we can deliver a better experience for tenants moving forward. You may reach us anytime at southsea@kingsestates.net or 02392 298 080. Again, thank you for your feedback. Kings Estates, Southsea