Hi Kate, We have just noticed your recent Google review. After searching for your name on our system we cannot see that you have ever rented with us or been a registered applicant previously. If you are leaving this review on somebody's behalf, we would like to investigate your feedback further and the opportunity to talk with yourself and discuss the reason for the negative review. We always aim to deliver a great experience and are very disappointed when we do not meet expectations. Please do not hesitate to make a visit to our branch or contact us via email or telephone to discuss. Kind regards, Kings Estates, Southsea