Terrible communication, they take ages replying to emails which means we have to chase them up with phone calls which they then reply saying they'll call you back or to wait for an email which never comes. All of this just to answer simple questions which shouldn't take long to find an answer. Seems like they have no organisation and have no idea of what's going on as they fail to answer simple questions. Basically had to beg for our application to be sent in to a landlord and it still took over a day to get it done even with us urging them. The viewing was lovely and the person showing us around was really nice but the experience with communication was just terrible and unprofessional.