Very good experience. We kept in touch for at least three months, comunicating mostly by email almost everyday and all our questions were promptly answered. Throughout this time, sometimes, we felt to come and speak personally and they were also available to receive us and explain every point of the process we went through. Bob Beaken, who was in charge of our case, were specially aware and well informed about everything and always had details about was happening, easy to reach by phone and by email. Thanks to his commitment and professionalism, we got out keys just before Christmas. We couldn't be more thankful to him.