The Ashley Cross staff are very helpful and proactive but they can only work with what they are given to rent out! Our property has been rented by them for about 5 years, we have a good relationship and are happy with the service they give. Being quite fussy, "hands on" landlords with very high standards. We give the best we can to our clients and expect everything to be well maintained. Judging by some comments I have read, perhaps some landlords don't care enough - probably why ours always rents so easily!

I was very nervous about letting my house outing so wanted someone to manage the process for me, especially as I am not based near the house I am letting. Martin & Co have been great. They found me tenants and 3 years on we have the same tenants in place, which is great for continuity and no loss of rental income. They are very responsive if there is a maintenance problem and always seek my opinion before carrying out any work. So far they have made what I thought would be a stressful process nice and easy. Hopefully for more years to come.

Nice place good friendly staff.

I'm a landlord and have used Martin & Co to find suitable tenants for me. Sue and the team are very thorough and professional and I would not hesitate in recommending them to other landlords.

Speaking as a landlord, it was not a pleasant experience renting a property through Martin & Co; starting from incorrect wording in the initial contract, poor communication and follow up action when an emergency arose when we were abroad, regular chasing of paperwork and maintenance costings, and finally, incorrect booking of boiler service/landlord certificate. Feel let down by this company so would not recommend it.

Terrible agency if you are a tenant! Very intrusive (inspections every 2 months) telling us what to do in the house we pay £1200 rent for! they try to keep our deposit! The woman said, " it might take a couple of weeks." Couple of WEEKS!?I explained that if I don't have a deposit in my account in 7 days, the landlord will have to pay interest on our money! Suddenly, the next day, all was good apart from the extra charges for cleaning fees (£159😂) of the spotless house we cleaned from top to bottom. Once again, I said nahh.. I want all the money back, or we will discuss this through DPS. I get money the next day. Don't let them scare you, and invade your place you are paying good money for! They don't have any rights and they know it (most of this people in the office probably don't as they came across with very basic knowledge of anything and are useless) So yeah if you an a tenant be aware of those scamers!

The worst experience - they wanted to take almost £300 from our deposit when we’ve been moving out from the rented house. Nicky, who we spoke to, was rude and unhelpful. Thank God for the deposit protection scheme! We managed to get our money back after disputing charges through the TDS portal. Never again dealing with Martin&Co and wouldn’t recommend them to anyone unless you want your deposit stolen due to made-up reasons

I have had a very upsetting, distressing experience with this company. I viewed a rental property and really liked it then the land land agreed on excepting me, due to my 12 hour shifts with the NHS I couldn't sort out the deposit until a couple of days later. There was no communication from there side, then I received an email saying it has been given to someone else after I have payed the deposit.😂 Really unreliable and not trust worthy!! Do not use this estate agents.

Avoid as a landlord and as tenants, unprofessional

Its a trap