Dear Sharon We are sorry that your grandchild had health issues at the property and we have already replied to your son who lived at the property regarding this claim. In the time that they lived there, over £10,500 was spent on works, mainly issues that were water related (including hidden leaks in both the kitchen and the bathroom) and potentially a contributory factor to the mould reported. A report by a specialist damp company was carried out within 3 weeks of the mould being reported which unfortunately was prolonged as it was over the Xmas break. This led to other works being carried out including the clearing of airbricks, new extractor fans and the supply of a dehumidifier. Following the reporting of mould in Dec 23 your son was offered a renewal of the tenancy in late March 24 and they replied in an e mail to my colleague Tim that they would love to sign for another year and specifically asked us to contact the owners to tell them it was lovely to meet them. In his e mail yesterday your son acknowledges the large scope of work carried out at the property but does not seem to realise that the vast majority was to alleviate the mould. Your son also claimed that this issue forced him to leave the property early whereas the actual fact was they were served notice by the landlords as they were always planning to move back in. The most recent property inspection showed that mould was no longer an issue and they left it until after they vacated before sending us a complaint where the only request was for financial compensation.