I wish to respond to a review left by James Jennings approx. 3 weeks ago. The appointment to view was booked by Mr Jennings' partner Miss Parrott on 21 June 2016 for the next day for 5pm at the property. We confirmed the 5pm appointment with Miss Parrott by text and e-mail at 10.52 on the 21st July which was the just after the appointment was booked by Miss Parrott. At no stage did either Mr Jennings or Miss Parrot call us back regarding the 5pm booking to question the time. We did call Miss Parrot at 4.45pm on the day of the viewing to say that we were there if Miss Parrot wanted to come earlier again no mention was made of the viewing being at 5.15pm if it was we would have stayed. At 5.15 our member of staff left the property. The next day we did take a call from Miss Parrott to question the time of the appointment and we apologised for any inconvenience caused and offered to re book. When we asked Miss Parrot to check her e-mails and text to confirm the booked appointment was for 5pm Miss Parrot put the phone down. I am sorry that Miss Parrot & Mr Jennings were inconviemced and missed the appointment but our version of events does differ from that posted by Mr Jennings. I personally wish them well in their search for a property