The service provided was superb . I have no complaints what so over, from Chris valuing my property, to Liz negotiating and Jayne with sales progression a great team and would have no hesitation to recommend Moginie James Pontcanna office should the opportunity rise again in the future. Kevin & Joan from College Road.
On the sales team - good communication and always came back after any queries raised. Some minor details on the draft particulars needed to be amended a couple of times. Particularly appreciated was the service provided by one person (Liz Allen) in Welsh - it's our family language and it was really helpful..Obviously being able to secure a client so quickly and deal with this client so effectively (by Liz and Clare) was fantastic. On the progression team - some contact with other members, but primary link was with Jayne Bennett who was extremely effective and dealt with all my queries and really held our hand throughout. Only one comment - the asking price suggested originally (though impossible to know 100%) was in our view too high. But all round a really excellent experience - diolch yn fawr iawn.
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also a big thank you to Liz and Claire at Pontcanna. Very professional and enthusiastic throughout the sale. As an ex Letting Agent/Estate Agent I understand the meaning of 'Customer Care'. Morginie James get my vote. Thomas George
I have dealt with Rhys & Nicola during the last week while I am trying to secure an apartment for my self and they have proven their dedication and commitment to their clients in order to provide them with the best service that distinguish Moginie James among the other real estate agents.
I had several agents visit me at my apartment to carry out appraisals – as soon as I met Craig, I knew Moginie James were the right agent for me and my property. We discussed a marketing strategy and the best price to market. They quickly arranged photography for the sales particulars which were of the best quality I’ve seen. After a couple of viewings my apartment soon sold. Claire was outstanding – she always called me with constructive feedback, and once an offer was made she guided me through to acceptance and then handed me over to the sales progression team based in their head office. Here I dealt with Jayne who kept me up to speed with the legal updates. Communication was first class – she made things go so smoothly. Claire, Craig and Jayne really went above and beyond my expectations. I would not hesitate using Moginie James again and can’t thank them enough.
Claire was knowledgeable and helpful on first and subsequent visits to the property we purchased on Clive Road in Canton, where she was always on time for appointments and willing to spend as much time as was required there. After having our offer accepted, there was a seamless handover to Jayne in the Sales Progression team, who remained responsive to queries and did a great job keeping us informed of the position with the vendor and agent, ensuring the purchased completed in line with the agreed timescales. Overall, we found Moginie James professional, approachable and easy to deal with throughout the process and would recommend them to friends, family or colleagues looking to buy or sell in the area.
A big thank you to Claire and Jayne who ensured that I received feedback on all viewings and once a purchase had been agreed kept me abreast with the progress at each turn. Always professional and helpful . Thank you for assisting with selling our property extremely hassle free. Would highly recommend Morginie to anyone who wants a friendly helpful service when selling their home
The estate agent Rhys who took over our issue with the washing machine couldn't of helped anymore than he did. Fantastic service by Him and had the problem fixed asap after we have contacted the agency a few times regarding the washing machine as there has been issued since we moved in also and big gap in our patio doors (which has never been resolved which is why I put a 4*) But Rhys was polite, friendly and professional. Thank you for your help
I would certainly recommend using Moginie James, Rhys and Sarah in the Pontcanna office were a great help, I saw a few properties with them and wth others, but Rhys was always friendly and not pushy which I respected so when i found the right flat i was happy to sign with them. They've ben really efficient and quick with paperwork, and plenty of follow ups to make sure everything is ok which is good.
Overall we received a very good standard of service from Morginie James over the past 8 years and they actively practice Continuous Improvement. Particularly helpful have been the maintainence department, Nathan Dodds and the team who have made the whole process of rental and ultimately selling a property easier.
Unknown
Unknown
12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL, Wales, UK, CF11
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UnknownFounded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. <br><br> Our 53 strong team is our biggest asset – dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme – a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network – all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
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No awards information available