Dear Mr Ciancimino, Thank you for your recent review, I am disappointed to hear that you have not been satisfied with the service provided by Northwood. I have looked into the details of your review and can confirm that maintenance issues reported by yourselves were always actioned promptly however on many occasions we did not receive responses from yourselves in relation to access. In line with current legislation, if we are intending on entering the property for maintenance issues and we do not receive responses from tenants, we have to provide them with certain notice before we allow a contractor enter with a key, which was the case on many maintenance issues reported throughout your tenancy. In relation to your deposit, a qualified third party who is not a member of Northwood visits the property to conduct the final inspection. This is carried out by comparing the signed in-going inventory against the condition of the property at he time of vacation. A report is then produced and sent to Northwood who then instruct contractors to attend the property to quote/carry out work; deductions are then made by Northwood accordingly. As you have been informed by employees of Northwood, if you do not agree to the deductions from your deposit, you must agree to send the deposit into a dispute through the Deposit Protection Service where an adjudicator makes an un-biased decision based on the facts provided. Yours sincerely, Ashleigh Evans Current Business Manager