Thank you Chipo for taking the time to share your feedback. We’re sorry to hear that the cleanliness of your room did not meet expectations on arrival. At Martin & Co Plymouth, we take great pride in ensuring all properties are well-prepared for new tenants, and we appreciate you bringing this to our attention. Your comments have been shared with your property manager so we can liaise with your landlord and ensure higher standards going forward. We’re pleased to hear that things improved after your own cleaning, and we value your understanding and constructive feedback. If you experience any further issues, please don’t hesitate to contact our property management team directly so we can assist promptly.