Dear Marian, Thank you so much for the fantastic review! It truly warms our hearts to hear about your positive experience at Martin & Co. We especially appreciate you mentioning Michael Cowell. His attentiveness in helping you navigate the stairs is exactly the kind of service we strive for at Martin & Co. Safety and comfort are our priorities, and we're delighted Michael ensured a smooth experience for you. We're also glad to hear Michael's explanations about the flat were clear and informative. It's important to us that our staff provides thorough and helpful information during viewings. A very satisfactory experience indeed! Please extend our thanks to your grandson as well. We wish you both the very best in finding the perfect place for him. Thank you again for choosing Martin & Co.