Dear Marta Sucharska, Thank you for your review. Our sales team work extremely hard to respond to enquiries as quickly as possible and we believe that this is reflected in the many 5 star reviews that we receive. We are sorry if you felt that making contact with us was difficult on this particular occasion, however we are experiencing a higher than usual volume of calls. During this time it may take a little longer to respond to your enquiry but we thank you in advance for your patience. If you still require assistance with your property search then one of our dedicated sales team would be happy to help. Kind regards, Robsons