Be aware this agency charges an admin fee of £300 that you will not be able to recover any part of if things go wrong for you!! Having completed the application paperwork and paid the admin fee at 16.42 in the evening, I went home and was made aware of a critical illness of a family member which has meant I unable to proceed with the application. I called Nothwood, as soon the office opened the following morning, to explain the situation and asked about a refund or partial refund of the fee, I was told by Colin that he would look into this and come back to me. Having spent the last two days calling and waiting for call backs I have been told by Kayley that the money will not be refunded. Whilst I appreciate that they say at the point of application the fee is not refundable and ask you to sign a form to this effect, given the circumstances I thought there would be some sort of understanding/compassion shown but how wrong I am, the response I've been given is "the directors are not moving on this". Having paid the fee at 16.42 and the fact that they close at 17.30 they could not tell me what they had done in 48 minutes to justify keeping the whole £300 fee apart from saying that "it is company policy". I was told at the point of application by Rebecca that they accept multiple applications on properties then it is up to the landlord to choose the applicant but the fee would be refunded if you were unsuccessful so cannot understand what their justification in keeping the fee is, especially when they've done nothing for it. You need to ask yourself before signing up with this company is it an ethical company and are they the type of people you want to do business with??? All I can say is prospective tenants and landlords beware!!! There are several other more ethical agencies in the Peterborough area that will not take your money for doing nothing.