The worst by far! I have had rented from three different agencies in Peterborough and Northwood Peterborough are the worst by far! Walk away from them as they are providing poor service and charge for everything. They offer only 6 months contracts for tenants and demand £50 for each renewal. Each time you wish to renew you have to visit agency to pay £50 charge. They are not even willing to send contract through the post with pre-paid envelope (so what is the £50 being paid for as it is described as 'admin fee'?). Forget about having your deposit back as they will go beyond and make things up just to collect some money of you. They operate a scheme where, if property is not rented, they pay the rent to the landlords, therefore they do whatever they can to exploit tenants, grab as much money as they can, so they can have money towards landlords, if stuff goes wrong. They will put the rent up themselves (without asking landlords) just to make more money and since they operate on 6 months contract, they will try to do it every 6 months. And don't think that as a landlord you will have a steady income. The contractor that is being used by agency to fix any problems is overpriced and forces multiple call outs and visits which ramps up the cost of simple fix. That cots is then passed on landlord. If you thinking of renting with Northwood Peterborough - don't do it otherwise you will regret it, just walk away. There are other agents in Peterborough that are fairer - Tortoise, Connells etc. Nortwhood is draining money from both landlord and tenant ends and they provide poor service. Just read some other comments and opinion. I should have done that before started with them...