Can't speak about Belvoir in

Can't speak about Belvoir in the rest of the country but the Peterborough office is a real cowboy outfit, do not use them. I had a problem with my boiler which took them months to fix despite numerous calls resulting in huge water bills which they refused to help me with. I had to change the agreement half way through the tenancy when my flatmate moved out, was told she had been removed from the tenancy agreement when she hadn't. This resulted in me losing my deposit to her even though she hadnt lived there for 9 months. When i was a little late with rent for a month they told me the landlord was losing her house because of this, however when i spoke to her it turned out she had landlord insurance from belvoir and it was them who werent paying !! Took longer than 10 days to even call me back or notify me of what was going on. The check out agent is arrogant and rude and thinks he can talk to anyone however he wants. Had problem after problem with them, if you value your money do not use this branch !!!! They are awful.