Dear Jermiah, Belvoir Peterborough is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Peterborough is passionate about customer service and is deeply committed to solving genuine complaints. The vast majority of tenants understand that a property will require remedial maintenance at some stage during a tenancy, and specialist maintenance contractors are often unable to attend a property immediately. We have a duty of care to both landlord and tenant to ensure a maintenance query is responded to quickly and promptly wherever possible. There are situations where we have to wait for landlord approval for works and are unable to release the deposit to either party until we have agreement from both the landlord or tenant to do so. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. You can write to me at emma.falco@belvoir.co.uk Kind regards Emma