I used Belvoir as a first

I used Belvoir as a first time landlord. Initially everything was fine, but then one day I got a call stating that the cooker spur lead to the meter would need replacing at a cost of around £1,500 + VAT. I got a second opinion from an electrician, and they tested the lead, and found the problem was with the hob itself - solution replace the hob. At the end of the tenancy I paid Belvoir to put the property back in the condition it was at the start of the tenancy - this included the garden, but "due to the weather" this wasn't done. I had to pay another gardener £200 to sort out the garden which Belvoir have never reimbursed me for. They took the money and never organised the work. Belvoir use a property management company - Westone - The directors are the same 2 directors as Belvoir, but this conflict of interest is never pointed out to you. *