Hello ALF, We are disappointed to read your review about the team here @ Belvoir Peterborough. We accept that from time to time things may happen which are unexpected or out of our control. I am unaware of your specific case; however if you would like to discuss this matter then please feel free to contact me by phone or email (01733 321500 ext 210 / luke.clarke@belvoir.co.uk) where I will be happy to investigate to understand your grievance which would explain your comments. Belvoir are fully regulated agents and have an internal complaints handling process; if you would like a copy please contact me directly or pop into branch. I hope we will have the opportunity to turn things around which will allow you to improve on your review of Belvoir Peterborough.