Hi Mariusz, I have taken the time to investigate your issue and it appears in this case that the Landlord had British Gas cover which we do not get involved in. This generally means that once the Landlord is aware of the issue, they are responsible for arranging the appointments. We can only apologize at this moment if there was any miscommunication and for your loss of time. We appreciate your patience whilst this issue was resolved. If you have any further comments or complaints, please contact rhiannon.halliday-pegg@belvoir.co.uk who will redirect you to the appropriate member of staff or department.