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Belvoir - Peterborough

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Belvoir - Peterborough

A selection of reviews/testimonials by highest rating
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1.00 /5

Very bad agency. My family had an issue because of a neighbour in our block, and the agency won't help with it, they won't provide a number to the landlord, and they are basically telling us to shut up about it when we're just trying to defend ourselves. Not only the moving in process was long as hell, but when we moved in, the apartment looked like a mess! It was dirty, we found random pieces of clothes at various places in the apartment, and we had to clean it ourselves. They never provided code to the backdoor of the block, we had to ask a neighbour. Inconvenient and awkward. They are rude, just avoid belvoir if you can.

review by RiRi xxx

Reply from agent

Hello Meina, We are disappointed to see your 1* review and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Robert Shortland at 1022 Lincoln Road, Peterborough, PE4 6AS or Robert.shortland@belvoir.co.uk and we will endeavour to respond within 7 working days. Please note, Belvoir Peterborough are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk). We look forward to hearing from you and resolving your concerns.